Payment and Refund Policy

Last updated: 19 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, live workshops, and related digital resources offered through showfrontpo. These services focus on professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course purchases and any subscription-based access to ongoing content libraries or live sessions. It governs transactions made by consumers located in the United Kingdom and explains how payments are processed, when contracts are formed, and under what circumstances refunds may be granted. The policy does not extend to third-party platforms or resellers unless explicitly stated in the purchase confirmation.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise indicated. Additional charges may apply for optional extras such as extended access periods, downloadable materials, or live one-to-one mentoring sessions. Any such extras are clearly shown before checkout. Currency conversion fees charged by your card issuer or bank remain your responsibility. showfrontpo reserves the right to adjust prices at any time, but changes will not affect orders already confirmed and paid for.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for course purchases. Payments are processed through secure third-party gateways that comply with PCI DSS standards. Authorisation occurs immediately upon submission of your order. In the event of a declined payment, you will receive an automatic notification and the order will not be processed. showfrontpo does not store full card details. All transactions are protected by encryption and monitored for fraudulent activity in line with UK data protection requirements.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Once you complete the checkout process and receive an order confirmation email containing your receipt and access instructions, a binding contract is formed between you and showfrontpo. This confirmation constitutes acceptance of your offer to purchase. You should retain the confirmation email as proof of purchase. Access to digital course content is granted immediately upon successful payment, subject to the terms outlined in this policy.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most distance contracts within 14 days of the date the contract was concluded. For digital content, this right is lost once you begin downloading or streaming the material, provided you have given prior express consent to begin performance and acknowledged that your cancellation right will be lost. Live workshops or scheduled sessions may have different notice requirements detailed at booking.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available where you exercise your statutory cancellation right within the permitted period and have not commenced consumption of the digital content. Non-refundable items include any course materials already downloaded, live sessions already attended, and promotional or discounted bundles where the discount was conditional on non-cancellation. Refunds will not be granted for change of mind after the 14-day period or after you have accessed substantial portions of the course.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and a clear statement of your request. Include the date of purchase and any relevant details such as whether you have accessed the content. Requests must be submitted within the applicable cancellation window. You will receive an acknowledgement within two working days, followed by a formal decision within fourteen days of receipt of your request.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving your request, showfrontpo will review whether the statutory conditions for cancellation have been met and whether any content has been accessed. You will be notified by email of the outcome. If approved, the refund will be processed. If rejected, the email will explain the reasons and outline any further options available to you, including escalation to the relevant ombudsman service.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are returned to the original payment method. Processing typically takes between five and ten working days after approval, although bank transfer refunds may take up to fourteen working days to appear in your account. You will receive a confirmation email once the refund has been issued.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital courses are supplied immediately upon payment. By proceeding with purchase you expressly consent to immediate performance and acknowledge that your right to cancel will be lost once streaming or downloading begins. Subscription renewals are charged automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to the same cancellation rules unless the offer terms state otherwise.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

If a payment fails, access will be suspended until a successful payment is received. Duplicate charges will be investigated and refunded automatically upon detection. Chargebacks are treated seriously and may result in account suspension. Suspected fraudulent transactions are reported to the relevant authorities in accordance with UK law and our fraud prevention procedures.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Consumer Protection from Unfair Trading Regulations 2008. These rights cannot be excluded or limited by contract. If any provision of this policy is found to conflict with mandatory UK law, the statutory provision will prevail.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to make a refund request, please contact us using the details on our Contacts page or email [email protected]. We may update this policy from time to time to reflect changes in law or business practices. The current version will always be available on our website and the last-updated date will be clearly displayed. Continued use of the site after changes constitutes acceptance of the revised policy.