Privacy Policy

Last updated: 19 September 2026

1. Identity and Role of the Data Controller

showfrontpo acts as the data controller for the purposes of this privacy policy. We are responsible for determining how and why your personal data is processed in connection with our services as the central hub for media feeds, including professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programmes and television broadcasting. Our registered address is Crawley Court, Winchester, Hampshire SO21 2QA, United Kingdom and you can contact us using the details provided on our Contacts page or via [email protected] or +44 1962 823434.

2. Scope of This Notice

This notice applies to all visitors to our website, users of our services, business contacts, and any other individuals whose personal data we process in the United Kingdom. It covers data collected through our commercial website, contact forms, cookie banner interactions, and any related professional engagements. It does not cover third-party websites linked from our site.

3. Categories of Personal Data and Sources

We collect personal data directly from you when you use our contact form, subscribe to updates, or engage with our services. Categories include identification data such as name and job title, contact details such as email address and telephone number, professional information related to media and broadcasting operations, technical data such as IP address and browser type collected via cookies, and usage data from interactions with our platform. We may also receive data from third-party service providers or public sources in the broadcasting sector where legally permitted.

4. Purposes of Processing and Legal Bases

We process your data for the following purposes, each with an appropriate legal basis under UK GDPR: to respond to enquiries and provide customer support on the basis of legitimate interests or contract performance; to deliver our media feed services including live signal management and content distribution on the basis of contract; to comply with legal obligations such as record keeping on the basis of legal obligation; to improve our website and services through analytics on the basis of legitimate interests; and to send marketing communications where consent has been obtained or legitimate interests apply for existing business contacts.

5. Requirement to Provide Data

Providing certain personal data is necessary to use our contact form or access professional services. If you do not provide required information such as contact details for service delivery, we may be unable to respond to your enquiry or fulfil contractual obligations. Other data collection, such as optional analytics cookies, is not mandatory and can be managed via our cookie banner.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance functionality, analyse usage, and support essential operations. Details of the specific cookies employed, their purposes, and how to manage preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner and footer links. You can withdraw consent for non-essential cookies at any time through browser settings or the banner controls.

7. Processors, Recipients and Disclosures

We engage trusted processors including cloud hosting providers, analytics services, and professional support firms to assist with our operations. These processors act under our instructions and subject to appropriate contracts. We may disclose data to law enforcement or regulatory bodies where required by law, or to professional advisers under confidentiality obligations. Categories of recipients include IT service providers and broadcasting industry partners necessary for content distribution.

8. International Transfers

Some of our processors may be located outside the United Kingdom. Where personal data is transferred internationally we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy decisions, to protect your data to the same standard as UK GDPR requires.

9. Retention Periods

We retain personal data only for as long as necessary for the purposes outlined. Enquiry data is kept for up to two years after last contact; service-related records for six years to meet accounting and legal requirements; and marketing consent records until consent is withdrawn. Technical logs are retained for a maximum of twelve months unless longer retention is required by law.

10. Security and Data Minimisation

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or damage. These include encryption, access controls and regular security reviews. We collect only the minimum data necessary for each purpose and do not make absolute guarantees regarding security given the nature of internet communications.

11. Your Data Subject Rights

Under UK GDPR you have rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing. To exercise any of these rights please contact us using [email protected] or the form on our Contacts page, providing sufficient information for us to verify your identity and locate your data.

12. Withdrawing Consent and Objecting to Marketing

Where processing relies on consent you may withdraw it at any time by contacting us or adjusting cookie preferences. You may also object to direct marketing or profiling at any time by using the unsubscribe link in communications or contacting +44 1962 823434. Objections will be actioned without undue delay.

13. Right to Complain

If you are dissatisfied with our handling of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, at ico.org.uk or via their helpline.

14. Children and Age Restrictions

Our services are intended for professional users in the media and broadcasting industry and are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware that data from a child has been collected we will delete it promptly.

15. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analytics used are for service improvement only and subject to human oversight.

16. Changes to This Policy

We may update this policy from time to time to reflect changes in law or our practices. The current version will always be available on our website with the last updated date displayed. Continued use of the site after changes constitutes acceptance of the revised policy.